Privacy policy

HEMAR Jewelry operates this store and website, including the data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the "Services"). HEMAR Jewelry uses Shopify technology to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean any data that identifies you or can reasonably be linked to you or another person. Personal information does not include data collected anonymously or information that has been de-identified so that it cannot identify or reasonably be linked to you. We may collect or process the following categories of personal information—including inferences drawn from such information—depending on how you interact with the Services, your place of residence, and applicable legal requirements:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card numbers, debit card numbers, financial accounts, payment card information, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us including any information you provide in your communications with us, such as when submitting a customer service inquiry.

  • Device information including information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage information including information about how you interact with the Services, such as when and how you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or provide your personal information by any other means.

  • Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.

  • From our service providers, including when we hire them to enable certain technology or when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services. We use your personal information to provide the Services, which includes fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending you account-related notifications, handling purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and enhance the Services.

  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising, and promotional communications via email, text message, or postal mail, as well as displaying online ads about products or services on the Services or other websites, including based on items you have purchased, added to your cart, or other activity on the Services.

  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or respond to potential fraudulent, illegal, dangerous, or malicious activities, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password, or other information with anyone.

  • Communications with you. We use your personal information to provide customer service, respond to your requests, deliver services efficiently, and maintain our business relationship with you.

  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, and to investigate or participate in civil discovery processes, potential or actual litigation, or other legal proceedings, as well as to enforce or investigate possible violations of our terms or policies.

How We Share Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, service providers, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order and shipping management).

  • With business and marketing partners to provide marketing services and display advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information according to their own privacy notices. Depending on your location, you may have the right to tell us not to share information about you for personalized advertising and marketing purposes based on your online activity across different merchants and websites. You can exercise your rights to opt out of such uses here.

  • When you direct us, request, or otherwise consent to the disclosure of certain information to third parties, for example, to ship products to you or through the use of social media widgets or login integrations.

  • With our affiliates or, generally, within our corporate group.

  • In connection with a business transaction, such as a merger or insolvency process, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce the Terms of Service or related policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information regarding your access and use of the Services in order to provide and improve the Services for you. To provide and improve the Services, the information you submit to the Services will be transmitted and shared with Shopify and third parties that may be located in countries different from yours. Additionally, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and the Shopify platform. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights over the use of such information for these purposes. For more information on how Shopify uses your personal information and your rights, you can review the Shopify Consumer Privacy Policy. Depending on your location, you may exercise certain rights regarding your personal information here: Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you access links to sites not affiliated with or controlled by us, we recommend that you review their privacy, security policies, and other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information contained therein. Information you provide in public or semi-public spaces—including what you share on third-party social media platforms—may also be visible to other users of the Services and users of such third-party platforms without limitations regarding its use by us or others. Inclusion of such links does not, by itself, imply endorsement of the content of those platforms or their owners or operators, unless expressly stated on the Services.

Children’s Data

The Services are not intended for use by minors, and we do not knowingly collect personal information from minors under applicable law in your jurisdiction. If you are a parent or legal guardian of a minor who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge of “sharing” or “selling” (as defined under applicable law) personal information of individuals under 16 years old.

Security and Retention of Your Information

Please note that no security measure is perfect or infallible, and we cannot guarantee "absolute security." Additionally, any information you send us may not be protected during transmission. We recommend that you do not use unsecured channels to send sensitive or confidential information.

The length of time we retain your personal information depends on several factors, including the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights concerning your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases, we may deny your request as permitted by law.

  • Right of access. You may have the right to request access to the personal information we hold about you.

  • Right of deletion. You may have the right to request deletion of the personal information we hold about you.

  • Right of rectification. You may have the right to request correction of inaccurate personal information we hold about you.

  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party under certain circumstances and with certain exceptions.

  • Right to opt-out of sale or sharing of data for personalized advertising. Depending on your location, you may have the right to opt-out of the “sale” or “sharing” of your personal information, or to object to its processing for purposes considered “targeted advertising,” under applicable privacy laws. You can exercise your rights to opt out of such uses here. Please note that if you visit our website with the Global Privacy Control (GPC) signal enabled, depending on your location, we will automatically treat such visit as an opt-out request for the device and browser you use. If we can associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. For more information about GPC, visit https://globalprivacycontrol.org/. Except for the GPC signal, we do not recognize other “Do Not Track (DNT)” signals that may be sent from your web browser or device.

  • Managing communication preferences. We may send you promotional emails, and you may opt-out at any time using the unsubscribe option in our emails. If you opt-out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights as indicated in the Services or by contacting us using the contact details provided below. For more information on how Shopify uses your personal information and your rights—including those related to data processed by Shopify—you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law. Under applicable law, you may designate an authorized representative to submit requests on your behalf. Before accepting a request submitted by a representative, we will require proof that they are authorized to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request within a reasonable timeframe, as required by applicable law.

Complaints

If you have any complaints about how we handle your personal information, please contact us using the details below. Depending on your location, you may have the right to challenge our decision by contacting us using the details below or by submitting a complaint to your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or any equivalent contract issued by the UK competent authority, as applicable, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy occasionally, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the “Last Updated” date, and notify changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any rights you may have, please call us at , email us at support@hemarjewelry.com, or contact us at 5500 Lansingford Trail, Arlington, TX, 76017, US.